Airpods Serial check

Question

Level 1

11 points

Airpods Serial check

I bought some airpods and I checked the serial number and it says the serial number has been replaced. The dude told me that the airpods are for the apple care thing thats for replacement for people. So are they real?

Posted on Jan 28, 2020 7:56 AM

Reply

Answer 1

Top-ranking reply

Shanesnh

Level 4

1,745 points

Jan 29, 2020 12:03 AM in response to vu280

Swapped out is the phrase used when someone has a defective product protected under AppleCare and the defective unit is traded (or swapped) for a new working unit. Now when that message pops up, I’m not sure if it means that the serial number you entered is the OLD defective product that was swapped or if that is the new serial number for the new product on an originally swapped out device. Apple can help with that.

Reply

Answer 2

Shanesnh

Level 4

1,745 points

Jan 28, 2020 2:35 PM in response to vu280

We cannot tell you this. You need to contact Apple directly. Usually if the check says that, yes they have been swapped out. But only Apple can verify this. We do not have access to that. Please open a case with Apple https://support.apple.com/airpods

Reply