iMac: New RAM causing random shut down

A few days ago I decided to install additional RAM for my 2010 21” iMac. I bought 2x2gb OWC ram modules and installed them in the two free lower slots. On start up everything worked fine, computer recognises the new modules and runs fine with the iMac now maxed out with 8gb of memory.


Except once a day during normal operation there are several really loud beeps then the computer will shut down and restart itself. Everything then works fine for several hours until the next time.


I checked that the modules are seated correctly. They are. Ran a memory diagnostic test. All okay.


I‘m really not sure what’s going on. Or what to do next. Any thoughts appreciated.

iMac 21.5", 10.13

Posted on Jan 28, 2020 9:56 AM

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Posted on Jan 28, 2020 10:23 AM

Have you taken the RAM upgrades out and tested the computer without them? IF not, do so. I've purchased hundreds of RAM upgrades from OWC and I can think of two times I've gotten a bad upgrade from them. It happens, but OWC is good and fast about replacing bad RAM.


The thing about memory diagnostics is that marginal RAM can pass the test time after time. Unfortunately the only 100% positive test for bad RAM that I've come across is taking it out and seeing if the computer behaves without it.

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Jan 28, 2020 10:23 AM in response to Styllman

Have you taken the RAM upgrades out and tested the computer without them? IF not, do so. I've purchased hundreds of RAM upgrades from OWC and I can think of two times I've gotten a bad upgrade from them. It happens, but OWC is good and fast about replacing bad RAM.


The thing about memory diagnostics is that marginal RAM can pass the test time after time. Unfortunately the only 100% positive test for bad RAM that I've come across is taking it out and seeing if the computer behaves without it.

Jan 28, 2020 11:42 AM in response to Styllman

RAM can be recognized and still be bad. In fact what you are describing is one of the things I have dreaded most as a tech - marginal RAM. I dreaded it because really marginal RAM needs to get warm first and can actually go days without hiccuping. That's why I recommended taking out the new chips. It is a fast first step to diagnosis. Take them out - if the computer works flawlessly then take out what you have and put just the new chips in the slots the original RAM was in. If the hiccups begin you know it was that RAM and not the slots you put them in.

Jan 28, 2020 10:18 AM in response to Styllman

Sorry you're having that problem. Where did you purchase your RAM? I've found that some RAM causes problems. Did you get directly from Apple?If not, that might be the problem. I suggest you download and run the free app EtreCheckPro. it often sees and reports problems. It makes no changes to your system and does not post any personal data. You can post the report here on the paperclip below and someone will look at it to see if anything needs to be done. Good luck.

Jan 28, 2020 11:10 AM in response to Styllman

I would remove the new modules and making sure there is no dust in the RAM slots. When we upgraded RAM in an older iMac whose RAM door had not been opened since new, we found the two unused slots were filthy. The Ram slots sit between two air intakes and catch a lot of lint.


Lib dwb I have bought all our Mac RAM from OWC for over 15 years and received one set that had issues that they walked me through.

Jan 28, 2020 2:10 PM in response to dwb

Thanks for all the replies. I uninstalled the utilities as suggested. I took out the RAM and cleaned the slots as they were very dusty on first opening. Have reinstalled the modules in different slots and restarted. All are seated fine and the iMac is running okay and still recognizing the memory.


Will see how it goes in the coming days and hopefully no erratic shut downs. Will return the RAM if it happens again.


Thanks again.



Jan 28, 2020 11:31 AM in response to Styllman

Although probably not related to RAM, you have several things that are known performance killers:


1) Because, like a cat, macOS cleans itself, all fearware like Clean My Mac are scams.

2) Although not loaded at time of the test, I see several components of another AV package, AVG. All bad.

3) This can indicate problems:

Configuration Files:
  /etc/hosts - Count: 20

Please see this User Tip for information on etc/hosts files and how to deal with them:

https://discussions.apple.com/docs/DOC-8091


That's a start. You have some other things I don't recognize but dealing with the above is a step forward to seeing better overall performance.

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iMac: New RAM causing random shut down

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