Problems Scanning After Updated to 10.15.3

Question

Problems Scanning After Updated to 10.15.3

I updated last night to 10.15.3 and am having a lot of trouble with my scanner today. I'm getting the following error occasionally with HP Easy Scan and am also having issues with my scanning software (TSScan) in a Microsoft RDP environment that I use for our businesses financial software. It eventually works, but you have to try multiple times. I've never once had this problem prior to the update so I suspect it has something to do with the update.

MacBook Air 13", macOS 10.15

Posted on Jan 30, 2020 1:37 PM

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Answer 1

jeremy_v

Community Specialist

Feb 2, 2020 11:48 AM in response to AndrewHMPalmer

Hey AndrewHMPalmer,

Thanks for using Apple Support Communities! I understand you are running into an issue scanning since upgrading your macOS.

I want to share the resource below with you as this goes over using HP Easy Scan, and compatibility information, and ensuring that HP Easy Scan is fully updated as well.

HP Printers - How to Scan (Mac)

If you're still seeing this error when attempting to scan, continue working with HP support toward a resolution.

Thanks again, and have a great day!

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Answer 2

Feb 3, 2020 8:40 AM in response to jeremy_v

Thanks for the response, but this was not helpful at all. Everything had been working just fine up until the point that I updated to the new OS version.

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Problems Scanning After Updated to 10.15.3

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