You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
i have gen 1 airpods and lost the case so i bought a replacement one (its not a fake). when i try to put the airpods in, they refuse to stay (they keep popping out.) its like a magnetic force when you try to put the same sides on two magnets toward each other. has anyone else experienced this issue or know how to fix it?
iPhone 7 Plus, iOS 13
Hey trianna1,
Thanks for your question about your AirPods not staying in the case as expected. I'd be glad to see how I can be of assistance today.
Where did you purchase your replacement AirPods case? Was it direct from the Apple Online Store? If you're not sure, check out the link for the Wireless Charging Case for AirPods.
If you know anyone with an AirPods case you could borrow for testing, check and see if this occurs on another AirPods case or if it's just that one case, and let me know what you find out.
Be well!
Hey trianna1,
Thanks for your question about your AirPods not staying in the case as expected. I'd be glad to see how I can be of assistance today.
Where did you purchase your replacement AirPods case? Was it direct from the Apple Online Store? If you're not sure, check out the link for the Wireless Charging Case for AirPods.
If you know anyone with an AirPods case you could borrow for testing, check and see if this occurs on another AirPods case or if it's just that one case, and let me know what you find out.
Be well!
airpods keep popping out of case (refuse to stay in)
