You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
What should I do if the arrow beside my Airpods under the volume Menu isn’t present? This is to switch between noise cancelation and transparency mode.
MacBook Pro 13", macOS 10.13
Try a full re-pair, reset, and try again.
Start with Unpairing/"Forgetting" the Device:
Settings > Bluetooth > Airpods > Forget this device. Confirm it.
Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.
If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods
Repair/Service request: https://support.apple.com/airpods/repair/service
Also please let me know the Firmware Version if it doesn't work:
Settings > General > About > AirPods > Firmware Version
Try a full re-pair, reset, and try again.
Start with Unpairing/"Forgetting" the Device:
Settings > Bluetooth > Airpods > Forget this device. Confirm it.
Put both Airpods in their case, charge them via Lightning for a few minutes (or preferably until the case is 100%). Unplug them. Open the case and hold the button on the back of the case for 15+ seconds or until the light flashes white. Hold them near your iPhone and see if the pairing screen comes up and pair them. If not, repeat until it does. But if you can't see the screen pop up, then manually pair within Bluetooth.
If it doesn't work, open a case with Apple Support here: https://support.apple.com/airpods
Repair/Service request: https://support.apple.com/airpods/repair/service
Also please let me know the Firmware Version if it doesn't work:
Settings > General > About > AirPods > Firmware Version
What should I do if the arrow beside my Airpods under the volume Menu isn’t present ?
