Screen is warmer and brighter in front of the viewer's head and colder and dimmer on the sides

Just set up 2 brand new Prodsisplay XDRs complete with 2 prostands, and am having some real troubles with viewing angles. The portion of either screen (or both) directly in front of the viewer's head is warmer and brighter, and as toy look side to side the picture is colder and dimmer.


The displays are at the very back of my 24" deep desk, and viewing angle has not been an issue on the previous generation apple displays, but this is visibly bad in white spaces. I cant see any way to adjust viewing angle, and nothing online addresses or acknowledges this issue. I thought it was in my head til I took a picture with my phone and saw the same warm circle at the center fading to dimmer booler tones on the edges. I've tried all the Nitt settings and display profiles and the issue is consistent (just brighter or dimmer) across all calibrations.


I work with primarily graphic design and photography apps where large white spaces are common, and I find myself rolling my chair side to side to see the portion I'm working on in what I assume is the more accurate color, but really... who knows.


This pic was from the wide angle iphone lens sitting about where my head is all day, that falloff on the screens is what they actually look like. If I roll my self left or right the bright center follows and the portions of the screens that fall farther from directly in front of me, fall off .



Cant believe this isn't being talked about anywhere online, but as of today - if you are considering this "upgrade" maybe weigh out some other options. This amount of color and light distortion at a relatively centered viewing angle is completely unacceptable for design or photography work where brightness and color temperature are important.


Hoping for some insight here before pulling the plugs and sending it all back.




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Posted on Jan 31, 2020 8:39 AM

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Feb 12, 2020 8:47 AM in response to Titan_Jon

Following up - in the past weeks I did open a trouble ticket with Apple to see if this was all in my head and that maybe there was a fix. Unfortunately after a couple phone calls having me run through a myriad of the profiles and disable the light sensing features - the result still looks the same and the viewing angle is so shallow that (as pictured above) temperature and brightness fall of visibly even sitting directly centered in front of the display.


The answer that I received back from apple tech - was that this is "expected" performance and not a problem. wow.

So this was the known "expected" performance of a VERY expensive product that they not only moved into production and shipped anyway - they actually go out of their way to brag about the extreme viewing angle of these displays in all their promo material. This is the marketing, directly off XDR description page:


Superwide viewing angle.

When multiple people review work together on a single screen, it’s critical that everyone sees the same thing. While most pro desktop displays claim a wide viewing angle, in reality, color and image quality become distorted when seen off-axis. With industry-leading polarizer technology, Pro Display XDR achieves a superwide viewing angle that maintains exceptional color and contrast.


So - in what might be the most ironic gif of the year, I recorded a quick movement across the width of the Prodisplay XDR (about 2 feet away and never nearly as far off angle as their promo image), showing the color temp, brightness, and contrast visibly fall off - on Apple's web page boasting how the color temp and contrast remain consistent at "superwide" viewing angles.



The marketing here is about as trustworthy as the color temp consistency of this monitor.

Feb 17, 2020 6:36 AM in response to djosl

Hi djosl - you are right that the brightness and color fall off is very difficult to see in a busy store environment, or with video or motion graphics playing. The issue is most noticeable across white and neutral tones, like both my images above. If in store and photoshop isn't an option, just opening the apple (white) website full screen should make the issue pretty obvious.


As for the 6k resolution, it is very sharp and contrast values are impressive. Inside lightroom when images are blown up to 100 and beyond the visibility is very good. But - when color balancing the whole image, I do find myself aware of the color fall off and have been moving around in my chair to assess the whole image warmth properly.


I would say that if you can get a hands on with your second choice monitor it would be worth pushing some of these issues to see how they stack up before pulling the trigger - or just buy from reputable vendors who accept retunes.

Feb 14, 2020 6:47 PM in response to Titan_Jon

ok this is scary. I'm building my new MacPro - primarily for compositing very large photo files, primarily for printing. My original plan was to get an Eizo screen - but I went to see the XDR at an Apple Store. (Only 1 Apple Store (out of 3) in the whole urban area had the MacPro and XDR screen, and they picked the least convenient - downtown traffic and parking hassles) They don't have the nano etched screen (I need matte) because it's apparently too fragile for a showroom where it might be touched. So there's no way to see it. I was left wondering just how fragile that screen really is. My office is clean - but it's not clean-room conditions, totally dust free. In the showroom, with all that scattered high lighting and window glare, it was hard to tell if there was a warm spot right in front of me, and color and cooler darker shades falling off from that - things I would notice if I were working on an image. I wish I'd read your critique before I went to the store. I would have paid extra attention to that. Color and tone drop off would be a problem for me. I was bothered about the idiot button choice for 'print and design' - rather than being able to choose specific settings for output. Essentially it just darkened the screen a lot, not even using a slider so you could choose a point that worked the best. I didn't see a light circle like your gif when I had it set on Design/Print - at least under showroom conditions. Of course they didn't have Photoshop on it, so there was no way to see what an actual soft proof would look like, or if it would have any actual relationship to printer output. Now I'm wondering if the color across the screen itself, is not accurate enough for the work I do. The 6k part was lovely. I blow things up big for detail work, and 6k blows up big. But do these other issues make the Eizo screen a more sensible choice? They cost about the same. It would be an awfully expensive mistake to choose the wrong screen. I have to live with it a long time. Any recent thoughts and conclusions since you've been working with it longer now?

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Screen is warmer and brighter in front of the viewer's head and colder and dimmer on the sides

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