when i go for esim activation along with other physical sim card the i face a problem. My phone appears with a screen message that “ activation required” when i proceed then i get “invalid sim card” error. Esim alone working fine but not with other sim. Can any one please help me?
iPhone XS Max, iOS 13
Correct, Axel :-)
In the support article I posted, this is clearly pointed out:
To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information.
If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.
Giulio
Correct, Axel :-)
In the support article I posted, this is clearly pointed out:
To use two different carriers, your iPhone must be unlocked. Otherwise, both plans must be from the same carrier. If a CDMA carrier provides your first SIM, your second SIM won't support CDMA. Contact your carrier for more information.
If you have an enterprise or corporate cellular service plan, check with your company administrator to see if they support this feature.
Giulio
You stated that the eSIM works fine however Physical SIM gives you an invalid SIM error.
Question - Is the Physical SIM from the same carrier as the eSIM? The reason I ask is because your iPhone may be locked one carrier (eSIM) and therefore if the physical SIM is from another carrier then you will get that "Invalid SIM card" error.
Axel F.
I also use an iPhone Xs Max with iOS13. I use an eSIM and a Physical SIM from two different carriers and they are T-Mobile and Verizon (iPhone was purchased SIM Free and unlocked). I have had no issues adding/switching eSIM plans along with my physical SIM. I am therefore stumped for an answer at this point except to recommend that you have a discussion with Apple Support if you have not already.
Axel F.
No, i stated that my esim work fine alone. I mean that only one sim (esim or physical sim) working fine .but when i go for esim activation on my phone having already physical sim active then this issue happens. I can keep only one sim active at a time. This issue happens with any carriers . Same carriers have also this problem
Thanks PG, Yes I just wanted to confirm whether that was the case with the OP and if it were then I wanted to lay that out up front.
Axel F.
:-)
Esim activation
