I Phone 6s Plus

Question

Level 1

8 points

I Phone 6s Plus

Dear Sir,

I bought mobile (I Phone 6s Plus) from the Noon website in Saudi Arabia on 23.01.2019 and I am now in Egypt and discovered that it has several defects which are as follows:

1- The battery does not keep charging more than half an hour!

2- The phone does not have Apple guarantee!

as mentioned in attached photo.

3- the battery health is 88% instead of 100%

Accordingly: I contacted Noon to return the mobile phone, but they refused because I was in another country.

Also, I contacted your agent in Egypt (Trade Line), but they also refused to support, because the mobile is out of guarantee..

Kindly your support is needed please solve this problem.

iPhone 6s Plus, iOS 13

Posted on Feb 2, 2020 3:50 AM

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Answer 1

Feb 2, 2020 7:31 AM in response to Sarah0000

As QuickTimeKirk told you, you bought a very old (iPhone 6s was released in 2015) phone from a seller who has nothing to do with Apple. Of course the phone has no warranty from Apple. It's a 5 year old phone. If you aren't happy with the phone you bought, return it to the seller and seek a refund. We can't help you in any way.

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Answer 2

Feb 2, 2020 4:37 AM in response to Sarah0000

No one here can help you.

You bought a very old device and was used.

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Answer 3

Sarah0000 Author

Level 1

8 points

Feb 2, 2020 5:54 AM in response to QuickTimeKirk

But i didn’t know that!

so what can i do now?!

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Answer 4

Feb 2, 2020 5:57 AM in response to Sarah0000

Nothing you can do except complain to where you bough it.

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Answer 5

Feb 2, 2020 7:48 AM in response to Sarah0000

The 6s and 6s Plus is from late 2015, and Apple doesn't sell it anymore. You bought an used phone (a new iPhone costs more than 999 SAR or 270 USD), so it's normal that the phone doesn't have warranty anymore or that the battery is already degraded. You need to contact the third-party seller where you have bought it from and ask them for a refund, you should have a return policy.

Buy your phones from https://www.apple.com/iphone

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I Phone 6s Plus

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