iPad screen repair - Genius Bar

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Roco3237 Author

Level 1

18 points

iPad screen repair - Genius Bar

Hi. If I bring in my 12.9” iPad Pro 3rd Generation to get a screen repair, how long will they need to fix/replace it?

Would it be possible to walk out with it fixed??

iPad Pro 12.9-inch, 3rd Gen, Wi-Fi

Posted on Feb 2, 2020 8:56 AM

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Answer 1

LotusPilot

Level 10

302,036 points

Feb 2, 2020 9:40 AM in response to Roco3237

Your iPad will be inspected and assessed by the Genius Bar Team. Only they will be able to provide you with a definitive answer. That said, if there is no evidence of physical damage to the device, the you should have reasonable expectation of success.

I hope you have found this information helpful.

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Answer 2

Roco3237 Author

Level 1

18 points

Feb 2, 2020 9:38 AM in response to LotusPilot

I fully plan on paying the $649 for the “repair.”

Assuming that, would the above scenario you mentioned still play out?

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Answer 3

Roco3237 Author

Level 1

18 points

Feb 2, 2020 9:42 AM in response to LotusPilot

I appreciate your help. I admit I dropped it and just want to pay to get it repaired.

I’m just curious on turnaround time.

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Answer 4

LotusPilot

Level 10

302,036 points

Feb 2, 2020 9:35 AM in response to Roco3237

Apple Stores don’t offer screen repairs - but might instead offer you are chargeable “exchange” for a reconditioned device of the same model. The exchange, if offered is immediate - so yes, you could “walk out” with a replacement device.

The exchange would only be offered if the screen has a defect. A device with signs of other physical damage might not be accepted.

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iPad screen repair - Genius Bar

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