Keyboard really oily, even with clean fingers

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Level 1

9 points

Keyboard really oily, even with clean fingers

I am using a 2019 Macbook Pro 15". I religiously clean my hands before using my Macbook, but my keyboard seems to be unnaturally oily. If I turn my Macbook to the side in the light, you can see very oily spots on the keyboard. I have tried many solutions to clean the oily keys including 91% alcohol, Windex, and water (obviously done safely and with qtips to ensure I didn't mess the hardware up). The keys are still very shiny and when I go to use them, they are unnaturally oily. Right after cleaning, I go to use my keyboard and it feels like I haven't cleaned it. Has anyone else had this problem? What should I do to clean the keys? Or, would it be best to take my computer in to have the keys replaced? I have had my machine since May 2019 and do not even use it daily, so I feel that it is too early to be having this problem. Any suggestions?

MacBook

Posted on Feb 2, 2020 7:22 PM

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Answer 1

Kappy

Level 10

362,007 points

Feb 2, 2020 8:29 PM in response to ashleymeritt

The keys are made of plastic. No oil but they normally feel slick. That's due to the type of plastic used.

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Answer 2

ashleymeritt Author

Level 1

9 points

Feb 2, 2020 9:12 PM in response to Kappy

I understand that, but this is an oil feeling; this is not the typical slick feeling. You can tell there is something on the surface of the keys. For example, it’s mainly on the right side of the spacebar. I’ll try to get a photo tomorrow to better explain my issue.

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Answer 3

ashleymeritt Author

Level 1

9 points

Feb 3, 2020 2:11 PM in response to Kappy

Per my initial post, I have already tried to clean the keys using a multitude of methods with no success. I am two and a half hours away from the nearest Genius Bar, so had reached out on the community to see if anyone else had this issue in the past. I know I can take it in and have it looked at, but that will be a whole trip. If anyone else had a solution other than that, I would like to try it before committing to the Genius Bar.

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Answer 4

Kappy

Level 10

362,007 points

Feb 3, 2020 8:32 AM in response to ashleymeritt

Why don't you get a rag and wipe it off? If it's a discoloration or other manufacturing defect, then Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

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Keyboard really oily, even with clean fingers

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