Facial recognition has stopped working

My facial recognition has went down and no matter what I do it won’t work. When I try to reset it it says move camera higher...... lower, etc

iPhone X, 13

Posted on Feb 2, 2020 7:45 PM

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Question marked as Top-ranking reply

Posted on Feb 2, 2020 10:22 PM

Try the help article:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Reset Face ID

  • If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.
  • If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


Another:

https://www.macworld.co.uk/how-to/iphone/fix-face-id-not-working-3690315/


Try restarting your iPhone until the Apple logo appears

Restart your iPhone - Apple Support

4 replies
Question marked as Top-ranking reply

Feb 2, 2020 10:22 PM in response to Angel1961

Try the help article:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Reset Face ID

  • If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.
  • If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


Another:

https://www.macworld.co.uk/how-to/iphone/fix-face-id-not-working-3690315/


Try restarting your iPhone until the Apple logo appears

Restart your iPhone - Apple Support

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Facial recognition has stopped working

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