You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Facial recognition has stopped working

My facial recognition has went down and no matter what I do it won’t work. When I try to reset it it says move camera higher...... lower, etc

iPhone X, 13

Posted on Feb 2, 2020 7:45 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2020 10:22 PM

Try the help article:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Reset Face ID

  • If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.
  • If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


Another:

https://www.macworld.co.uk/how-to/iphone/fix-face-id-not-working-3690315/


Try restarting your iPhone until the Apple logo appears

Restart your iPhone - Apple Support

4 replies
Question marked as Top-ranking reply

Feb 2, 2020 10:22 PM in response to Angel1961

Try the help article:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


Reset Face ID

  • If you still need help, reset Face ID, then set it up again. Go to Settings > Face ID & Passcode and tap Reset Face ID. Then tap Set up Face ID to set it up again.
  • If you can’t enroll your face, take your device to an Apple Retail Store or Apple Authorized Service Provider or contact Apple Support.


Another:

https://www.macworld.co.uk/how-to/iphone/fix-face-id-not-working-3690315/


Try restarting your iPhone until the Apple logo appears

Restart your iPhone - Apple Support

Facial recognition has stopped working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.