Dropbox taking up storage

My storage is almost maxed from files that are in my dropbox. The file is 'online only' but my computer is still showing that it's using up space. Does anyone have ideas on how to fix this?


MacBook

Posted on Feb 3, 2020 8:31 AM

Reply
1 reply

Feb 3, 2020 8:50 AM in response to CGR2020

The following is from the Dropbox support site https://help.dropbox.com/installs-integrations/sync-uploads/smart-sync


Usually, setting files to be online only will free up space on your hard drive within minutes (as long as your computer is online and able to sync to Dropbox). However, there is a known limitation with macOS 10.13 (High Sierra):


Apple's operating system macOS 10.13 (High Sierra) uses a new type of file system called APFS. With APFS, the operating system takes snapshots of the file system and available hard drive space. These snapshots may not update after you've used Smart Sync to set Dropbox files as online only. This means that hard drive space you freed up with Smart Sync may not be immediately reflected or available if this snapshot hasn't updated.


This hard drive space should eventually be freed up by the OS, but the amount of time this will take can vary. This isn't a behavior specific to Dropbox, but instead the designed behavior of macOS.


There are also some discussions in their support forum that may (or may not) help. See the following and click on "Solved! Go to the solution" at the bottom of the first post in each:

https://www.dropboxforum.com/t5/Files-folders/Smart-Sync-still-taking-up-local-space/td-p/284499

and

https://www.dropboxforum.com/t5/Files-folders/Smart-Sync-Online-Only-Files-still-using-disc-space/m-p/305229#M45603

and

https://www.dropboxforum.com/t5/Files-folders/Marking-files-as-online-only-doesn-t-make-them-online-only/m-p/309041#M46138

There may be others as well.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Dropbox taking up storage

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.