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Cannot Restore my iPhone

When installing the new iOS update for my iPhone XR, iOS 13.3.1, my iPhone never turned back on. It just stayed on a flashing Apple logo. When attempting to force restart my iPhone, it showed an image of a lighting port connecting to a laptop and on the phone it displayed a link: support.apple.com/iphone/restore . When trying to restore it on my Mac Computer using iTunes updated to 12.8.2.3, it said to restore my iPhone. When I tried to restore my iPhone it said "The iPhone could not be restored. An unknown error occurred (4013). What do I do?

iPhone XR, iOS 13

Posted on Feb 4, 2020 3:06 PM

Top-ranking reply

razmee209

Level 10

193,734 points

Posted on Feb 4, 2020 3:24 PM

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

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Cannot Restore my iPhone

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