There was a purchase made with my Apple account which I did not make. How do I get a refund

I received an email from Apple that there was a purchase made on my Apple account which I did not make how do I get a refund

iPhone SE, iOS 11

Posted on Feb 5, 2020 9:38 AM

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2 replies

Feb 5, 2020 10:20 AM in response to pia130


Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address.  The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .


The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.

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There was a purchase made with my Apple account which I did not make. How do I get a refund

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