Apple TV (non-4K) and CBS app Sound Issue

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Level 1

9 points

Apple TV (non-4K) and CBS app Sound Issue

When I watch the CBS app on my non-4K Apple TV, the sound cuts off for about 20 seconds before EVERY commercial. Last night while trying to watch Picard, I notice that it looks like the video feed is speeding up as the sound cuts out.

Any suggestions?

Posted on Feb 5, 2020 9:33 AM

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Answer 1

MAS7781

Level 1

15 points

Feb 14, 2020 8:51 AM in response to pjvanallen

I contacted CBS about this. The solution on 3rd Gen Apple TVs is to go to settings and turn off the Dolby Digital output. I tried this and it solved the problem.

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