Safari 13.0.4 Broken on Apple ID Logins?

Question

Level 9

50,900 points

Safari 13.0.4 Broken on Apple ID Logins?

Hi:

Safari 13.0.4 on my High Sierra MBP broke yesterday It works fine on all logins except those requiring my Apple ID. I can login to everything requiring my Apple ID, and everything else, using Firefox and Chrome on this machine. Also, Safari works fine in all contexts on my Catalina MBA. Below is a screenshot showing the type of message I get when Safari on my High Sierra MBP fails to get me to a login screen where I would need to use my Apple ID. Help?

Posted on Feb 6, 2020 5:26 AM

Reply

Answer 1

Best reply

macjack

Level 10

111,168 points

Feb 6, 2020 5:32 AM in response to donv_the_ghost

Hi donv! Yes, it's been broken since yesterday afternoon. Same here with Safari 13.0.5. The PTB are aware of it and they are working on it. Hopefully, they'll get it sorted soon. I really don't like Firefox and I refuse to use Chrome as I do not like being tracked!

Reply

Answer 2

donv_the_ghost Author

Level 9

50,900 points

Feb 7, 2020 3:22 AM in response to macjack

Have many have been successful fixing the Safari thing by reinstalling OS X? https://support.apple.com/guide/safari/if-you-cant-open-a-safari-window-ibrw1077/13.0/mac/10.15 I haven't looked around this morning, but it seems like the Safari problem is being sort of hushed up.

Reply

Answer 3

Feb 7, 2020 9:57 AM in response to donv_the_ghost

I'm having the same problem starting yesterday too (Firefox is working).

https://discussions.apple.com/thread/251109069

I have High Sierra and Safari 13.0.5 (I was having the same problem with Safari 12). I have Sierra on an external drive, I tried it from there and it worked (it had Safari 11.0.3). I can upgrade to Mojave if neccessary, but not Catalina because I need 32 bit app support.

Reply

Answer 4

donv_the_ghost Author

Level 9

50,900 points

Feb 6, 2020 5:42 AM in response to macjack

Thank you much mj. Why an I having no problem with Safari on my Catalina MBP? "Also, Safari works fine in all contexts on my Catalina MBA." I am with you on Firefox and Chrome. Firefox is ugly, and Chrome is as you say. And, actually, I had tried upgrading to 13.0.5. Glad I didn't start cloning back or reinstalling High Sierra otherwise. I was tempted. I'm in 13.0.4 in Catalina.

Reply

Answer 5

donv_the_ghost Author

Level 9

50,900 points

Feb 6, 2020 5:57 AM in response to macjack

I'd bet that's it. 😇 But, hey, I worked hard to get a Catalina MBA. I went to an Apple Store and questioned "everyone" thoroughly to make sure that if I bought a machine at the store, then I would get a Catalina machine. Got home, set it up, and, well, ugh, it was a Mohave. I wanted to start with a perfectly clean slate so I took the MBA back. A few days later I felt returners remorse because I didn't know how long it would be before I would have been absolutely guaranteed to get a Catalina MBA. I got the Store to get me one from their latest delivery, knowing that was no real insurance on getting a Catalina. And, I didn't. So I upgraded immediately to Catalina. All has been good with the MBA except maybe a few minor things I pay no attention to. I am glad I didn't get an MBP, especially a 16."

Reply

Answer 6

donv_the_ghost Author

Level 9

50,900 points

Feb 6, 2020 6:27 AM in response to macjack

Wow! We have a 2017 still running Sierra. I see no reason to move higher on it. I only upgraded my 2017 MBP to High Sierra so I could get Office Home/Student 2019. The move to the Catalina machine is part of my march to 32-bit freedom and leaving some other applications behind. I also got Office 2019 for the Catalina machine.

Reply

Answer 7

macjack

Level 10

111,168 points

Feb 7, 2020 5:54 AM in response to donv_the_ghost

Still being worked on. Reports of re-installing from a Time Machine backup did not work. The issue seems to be on the back end so any fix users attempt will not work. The frustrating part is that on some Macs it is working but not on others.

Reply

Answer 8

macjack

Level 10

111,168 points

Feb 7, 2020 10:35 AM in response to electrostatic

The issue isn't on your end. Interesting that it works in Safari 11.0.3. That's the tough part because it works on some model Macs but not on others. Also works on the same models but with different versions of Safari.

Sure, you can upgrade to Mojave, you probably should anyway because Sierra is no longer supported and Mojave should be supported for almost 2 years.

At any rate, engineering is aware of this and is working on it.

Reply

Answer 9

donv_the_ghost Author

Level 9

50,900 points

Feb 9, 2020 2:25 PM in response to macjack

Are there any stats out there on which machines/OS X installations are having the problem. I just found out that I don't have a problem on either of my Sierra machines. And, as noted above, I don't have a problem on my Catalina machine. The only bad Apple (🤣) is my High Sierra machine, my work horse machine.

Reply

Answer 10

macjack

Level 10

111,168 points

Feb 9, 2020 2:34 PM in response to donv_the_ghost

Like I said, it's a difficult one to pin down, it works on some model Macs but not on others. Also works on the same models but with different versions of Safari. I'm hoping short of something they can fix in the back end, there will be an update for one or the other that solves it.

Reply

Answer 11

Eric Root

Level 10

684,057 points

Feb 9, 2020 6:35 PM in response to donv_the_ghost

It still isn't working for me with OS High Sierra and Safari 12.1.2 and it has been 4 days since the Apple Software Destruction Engineers made a change to the Apple Support Community software. I am beginning to wonder if the Apple Software Destruction Engineers are even going to try to fix it.

Reply

Answer 12

donv_the_ghost Author

Level 9

50,900 points

Feb 9, 2020 7:32 PM in response to Eric Root

Thank you for your reply Eric. I am sorry to hear about your High Sierra installation. I have been wondering if a fix is coming. I wish I had the figures to make a guesstimate of the probability of fixing Safari by upgrading to Mohave or Catalina and not ending up with a more serious problem, particularly in the case of Catalina. I hope the ASDEs choose to behave responsibly and fix Safari or tell us they are not going to do so and why not.

Reply

Answer 13

Eric Root

Level 10

684,057 points

Feb 10, 2020 6:07 AM in response to donv_the_ghost

You are welcome. I have access to a computer that is running Mojave. Safari will connect to the Support Community, iCloud.com, and allow you to log into your Apple ID. I don't know anything else about the Mojave software, so I can't make a recommendation about upgrading to it.

Reply

Answer 14

macjack

Level 10

111,168 points

Feb 10, 2020 6:34 AM in response to donv_the_ghost

I'm not sure it's newsworthy. It's nothing like a security issue and it seems very few folks are experiencing it. I haven't seen any other posts here related to it and even this thread doesn't appear to be getting much traction.

Reply

Answer 15

macjack

Level 10

111,168 points

Feb 10, 2020 6:39 AM in response to macjack

Interesting, before I posted I saw that Eric's was the last post in My Subscriptions but when I posted it was not showing. Now after posting. I see there were a few posts after that. More fun and games!

Reply

Safari 13.0.4 Broken on Apple ID Logins?

Similar questions