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AmandaV200 Author

Level 1

4 points

Adobe Acrobat Pro DC Sign In Loop Issue!

Hi All - I am running the newest macOS Catalina 10.15.3 and I also have the desktop version of Adobe Acrobat Pro DC with a prepaid 3 year version.

Having an issue signing in - the sign in screen keeps reappearing when I enter my password. My password is correct and I've even tried changing the password. I called Adobe customer support and they remotely uninstalled and reinstalled and same thing. They had me create another admin user on my Mac named "test user" and oddly enough I AM able to login to adobe on that one.

They told me to contact Apple as it was a "permissions issue". I contacted AppleCare who said they don't support adobe but they advised how I would check permissions and those were fine.

Any suggestions on how I might resolve this without having to user a new user???

THANK YOU!

Mac mini, macOS 10.15

Posted on Feb 6, 2020 8:19 AM

Adobe Acrobat Pro DC Sign In Loop Issue!

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