Newsroom Update
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >
Hi all,
I have an iPhone 11 Pro that I was trying to restore. iTunes put my device in DFU mode and now it is stuck saying "Preparing iPhone for software update" after it extracts the software it downloaded. My phone turns off at this stage and does not turn back on.
I am not sure what to do! Any ideas?
iPhone 11 Pro, iOS 13
I found the issue. It was my work laptop that was he problem. There must have been a watchdog program or service installed by my corporation that was preventing the computer from properly communicating with the device. Trying to restore on my personal machine worked like a charm. Thank you!
I found the issue. It was my work laptop that was he problem. There must have been a watchdog program or service installed by my corporation that was preventing the computer from properly communicating with the device. Trying to restore on my personal machine worked like a charm. Thank you!
Does it turn off or just go to sleep and darken the screen?
Preparing iPhone for software update
