Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone is Disabled

Hi My Name is Morgan and My Little sister Phone is disabled and it’s telling her to connect to ITunes but she can’t remember her Apple ID or password and I am not able to access a computer.

Posted on Feb 6, 2020 5:38 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 6, 2020 5:51 PM

You're going to need all three of those things unless you want to submit a proof of purchase to Apple to have the activation lock remove once you restore it.


If you forgot your Apple ID - Apple Support


If you forgot your Apple ID password - Apple Support


If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support


Turn off Activation Lock - Apple Support

1 reply
Question marked as Top-ranking reply

Iphone is Disabled

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.