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A few weeks ago I bought my new pair of AirPods Pro. However as soon as I paired them it became the normal AirPods icon up in the volume in control centre. It did all of the AirPods Pro set up things, however it didn’t become the AirPods Pro icon. How can I fix this. If I can’t, what will I have to do.
iPhone X, iOS 13
Hello carendina12,
Thank you for posting in the Apple Support Communities. I understand that you see the AirPods icon instead of the AirPods Pro icon in Control Center on your iPhone, and I'm here for you.
First, were they purchased from an Apple Authorized Retailer? Here's how you can identify your AirPods pro:
If so, be sure you took these steps to set them up with your iPhone:
Connect and use your AirPods and AirPods Pro
If the issue persists, try pairing them to another device to test the issue further.
I hope this information is useful. Kind regards.
Hello carendina12,
Thank you for posting in the Apple Support Communities. I understand that you see the AirPods icon instead of the AirPods Pro icon in Control Center on your iPhone, and I'm here for you.
First, were they purchased from an Apple Authorized Retailer? Here's how you can identify your AirPods pro:
If so, be sure you took these steps to set them up with your iPhone:
Connect and use your AirPods and AirPods Pro
If the issue persists, try pairing them to another device to test the issue further.
I hope this information is useful. Kind regards.
AirPods Pro icon is an AirPods icon, how is this happening.
