You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
It is a Samsung external CD I used before Catalina and is plugged into the back of the computer, I have used Safe Mode to try to get it started, the Finder Prefs are checked. The Eject button shows in my top bar and will eject the CD. When inserting a CD nothing happens, it doesn't spin.
The CD is needed to re-install my Scanner Software, any ideas?
VazonJB wrote:
The CD is needed to re-install my Scanner Software, any ideas?
Open Image Capture in your App folder and see if it recognizes your scanner. If it does, you can use that instead of the manufactures scan-ware.
Like Johnb-one say's, the software on CD will most likely not work in Catalina. If the scanner manufacture's web-site does not have a Catalina driver update and Image Capture does not work, then try VueScan. see > https://www.hamrick.com/
It is a Samsung external CD I used before Catalina and is plugged into the back of the computer, I have used Safe Mode
to try to get it started, the Finder Prefs are checked. The Eject button shows in my top bar and will eject the CD. When
inserting a CD nothing happens, it doesn't spin.
Not sure exactly why Catalina would keep your Samsung from working? I have 2 LG DVD/CD drives, the portable is a couple of years old and the desktop is almost 10 years old. I would try the Samsung on some different computers and try a new USB cable between the drive and iMac.
VazonJB wrote:
The CD is needed to re-install my Scanner Software, any ideas?
Open Image Capture in your App folder and see if it recognizes your scanner. If it does, you can use that instead of the manufactures scan-ware.
Like Johnb-one say's, the software on CD will most likely not work in Catalina. If the scanner manufacture's web-site does not have a Catalina driver update and Image Capture does not work, then try VueScan. see > https://www.hamrick.com/
It is a Samsung external CD I used before Catalina and is plugged into the back of the computer, I have used Safe Mode
to try to get it started, the Finder Prefs are checked. The Eject button shows in my top bar and will eject the CD. When
inserting a CD nothing happens, it doesn't spin.
Not sure exactly why Catalina would keep your Samsung from working? I have 2 LG DVD/CD drives, the portable is a couple of years old and the desktop is almost 10 years old. I would try the Samsung on some different computers and try a new USB cable between the drive and iMac.
Hi there VazonJB.
just a couple of ideas (nothing big)
try reset smc/pmu and zap pram.
to do the first one, disconnect the power cable from the back of your iMac (shut the iMac down first), wait about 30 seconds. Hold down the power button on the back. After 30-- seconds. plug the power cable back in, wait another 30 seconds and press power button to start it up.
as it's starting up, do the second: Hold down Apple, Option, P and R keys together on the keyboard for 3 chimes (restarts). then let go of the keys and let iMac start up as usual.
I don't know exactly what model of Samsung external cd/dvd you have, but you might want to check samsung's website for any updates. You can find out what model of external cd you have by going to "About this Mac" then system report. It should be under Disc Burning.....or, you could look on the outer case of the external CD.
As for the scanner software, that's a snap. If you know the model number and the maker of your scanner, go to the maker's website and download the scanner software from there. Be advised though, you do have Catalina, which will not run 32 bit software of any kind. So you'd have to look for software that says in the description "works with/supports Catalina".
good luck to you
john b
Thanks for the reply, I had already done the sac reset, but not the PRAM. The scanner software is sorted, the producers supplied me with a dmg file to install it. I will now check the Samsung CD unit as you suggest.
I tried the Pram, but no difference. The details about the drive appear in the About menu
External CD drive does not work on my iMac running Catalina
