Cannot rent movie on 3rd Gen Apple TV

Cannot rent a movie. Apple TV keeps looping around asking for same good ID's. I can stream Prime video. Do I need to reset the unit?

Apple TV

Posted on Feb 7, 2020 7:04 AM

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2 replies

QuickPost

Level 10

103,437 points

Feb 7, 2020 10:24 AM in response to Applesauce70

Hello,

You will need to call Apple for assistance.

Contact AppleCare

Vancouver22

Level 8

37,622 points

Feb 7, 2020 2:25 PM in response to Applesauce70

Are you entering the 2FA verification code correctly? If you are using two factor authentication?

enter the code onto the end of your password as one entry “ password1234” then submit

Get a verification code and sign in with two-factor authentication - Apple Support

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Cannot rent movie on 3rd Gen Apple TV

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