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How to remove activation lock with unknown apple id

My daughter passed away, nobody knows the associated apple I'd for her ipad mini, I would like to be able to use her ipad to speak with my grandkids. How do I get rid of the activation lock?

Posted on Feb 7, 2020 3:57 PM

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Question marked as Top-ranking reply

Posted on Feb 7, 2020 4:14 PM

Apple normally will not unlock a device without a copy of the original purchase receipt.


If you want, you can try to take the device, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support (2) https://support.apple.com/en-us/HT204169





2 replies
Question marked as Top-ranking reply

Feb 7, 2020 4:14 PM in response to Grandmajoyce1041

Apple normally will not unlock a device without a copy of the original purchase receipt.


If you want, you can try to take the device, and a photo ID to the nearest Apple Store. Also take a copy of the death certificate and a copy of the will or a document that shows you inherited it.


How to request access to a deceased family member's Apple accounts - Apple Support


or contact Apple ID Support. They will need to see the original purchase receipt/paperwork also.


Apple ID Support (2) https://support.apple.com/en-us/HT204169





How to remove activation lock with unknown apple id

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