ACTIVATION LOCK
Im trying to use my mothers old I pad. she passed away 4 years ago
so have no idea of her apple id
iPad Pro (4th generation)
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See the following Apple articles:
How to request access to a deceased family member's Apple account
How to request access to a deceased family member's Apple account - Apple Support
About Activation Lock on your Apple Watch
About Activation Lock on your Apple Watch - Apple Support
How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)
- If you need help removing Activation Lock and have proof of purchase documentation, you can start an Activation Lock support request.
You can also contact Apple support for help, -> Get Support (apple.com)
You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.
If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.
Once Apple receive your proof of ownership, Apple will further review your request and provide an update.
See also -> Keep your receipt after you buy an Apple device
Keep your receipt after you buy an Apple device – Apple Support (UK)