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ACTIVATION LOCK

Im trying to use my mothers old I pad. she passed away 4 years ago

so have no idea of her apple id

iPad Pro (4th generation)

Posted on Apr 21, 2023 2:25 AM

Reply
Question marked as Top-ranking reply

Posted on Apr 21, 2023 2:29 AM

See the following Apple articles:

How to request access to a deceased family member's Apple account

How to request access to a deceased family member's Apple account - Apple Support


About Activation Lock on your Apple Watch

About Activation Lock on your Apple Watch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

 


1 reply
Question marked as Top-ranking reply

Apr 21, 2023 2:29 AM in response to angdellar

See the following Apple articles:

How to request access to a deceased family member's Apple account

How to request access to a deceased family member's Apple account - Apple Support


About Activation Lock on your Apple Watch

About Activation Lock on your Apple Watch - Apple Support

 

How to remove Activation Lock -> How to remove Activation Lock – Apple Support (UK)


You can also contact Apple support for help, -> Get Support (apple.com)

You have to show proof of ownership of your product, provide all documentation showing your purchase of the device.

If you do not have additional proof of ownership, contact the reseller. They may be able to provide the original purchase document.

Once Apple receive your proof of ownership, Apple will further review your request and provide an update.

 

See also -> Keep your receipt after you buy an Apple device

Keep your receipt after you buy an Apple device – Apple Support (UK)

 


ACTIVATION LOCK

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