You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Gracc1 Author

Level 1

4 points

iPod 7th gen dropped black and white lines showed up

I have had my iPod (7th gen) for about 2-3 months and I dropped it, there started to be blue lines that slowly turned to darker grey and black lines while there is a small group of white lines by the side. No buttons are working and the screen is frozen it seems. I have tried to turn it off but it wont turn off, and when I plug it in nothing happens.

iPod, iOS 13

Posted on Feb 8, 2020 7:22 PM