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Face ID not working properly

Since updating to iOS 13, my iPhone XR isn’t opening with Face ID. It does unlock but I still have to swipe to access the phone, which was never the case. I’ve restarted, reset the Face ID, I’ve updated to 13.3.1 and still the issue persists. Tried all the quick fixes too, it’s really inconvenient. Isn’t the Face ID supposed to allow you to access your phone without using your hands??

Posted on Feb 9, 2020 2:52 AM

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Question marked as Top-ranking reply

Posted on Feb 9, 2020 4:44 AM

I do not what you mean by swipe to access the iPhone. Watch the gif below


Unlock your iPhone or iPad with Face ID

After you set up Face ID, you can use it to unlock your iPhone or iPad. Here's how:


 

  1. Raise to wake or tap to wake your iPhone or iPad.
  2. If you're using an iPhone, hold it in portrait orientation, then glance at it. On iPad, you can hold it in either portrait or landscape orientation. If it's in landscape orientation, make sure that your finger isn't covering the TrueDepth camera. Then glance at the screen.
  3. When the lock icon on your screen animates from closed to open, swipe up from the bottom of the screen to unlock.

To turn this feature on or off, go to Settings > Face ID & Passcode, then tap iPhone Unlock or iPad Unlock.

 



3 replies
Question marked as Top-ranking reply

Feb 9, 2020 4:44 AM in response to ayesha236

I do not what you mean by swipe to access the iPhone. Watch the gif below


Unlock your iPhone or iPad with Face ID

After you set up Face ID, you can use it to unlock your iPhone or iPad. Here's how:


 

  1. Raise to wake or tap to wake your iPhone or iPad.
  2. If you're using an iPhone, hold it in portrait orientation, then glance at it. On iPad, you can hold it in either portrait or landscape orientation. If it's in landscape orientation, make sure that your finger isn't covering the TrueDepth camera. Then glance at the screen.
  3. When the lock icon on your screen animates from closed to open, swipe up from the bottom of the screen to unlock.

To turn this feature on or off, go to Settings > Face ID & Passcode, then tap iPhone Unlock or iPad Unlock.

 



Face ID not working properly

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