Corel painter refuses to start

Having done development and debugging I decided to look

over the report that was sent to Apple regarding the failure to

start.

It may not be the case that the technically knowledgeable

would see or respond to this but I am pasting in the relevant

details.

The question is the libarary that can't be found Apple software

or Corel software (possibly including Apple software);

specifically /Library/Preferences/*/libPASMUtility.dylib

Exception Type: EXC_CRASH (SIGABRT)

Exception Codes: 0x0000000000000000, 0x0000000000000000

Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:

dyld: launch, loading dependent libraries

Dyld Error Message:

Library not loaded: /Library/Preferences/*/libPASMUtility.dylib

Referenced from: /Applications/Corel Painter 2020/Corel Painter 2020.app/Contents/MacOS/Corel Painter 2020

Reason: image not found

Binary Images:

0x102a9e000 - 0x1047dd25f +com.corel.Painter2020 (20.1.0.285 - 20.1.0.285) <BA12F422-4D3D-3AFC-85F4-B7D784F5B050> /Applications/Corel Painter 2020/Corel Painter 2020.app/Contents/MacOS/Corel Painter 2020

0x113ab0000 - 0x113afaacf dyld (551.5) <30B355CB-35BA-3112-AA76-4E46CD45F699> /usr/lib/dyld

I hope it is not objectionable that I posted this here.

As of now my correspondence with Corel customer support via

email ticket has not been responded to since the last attempt to

install and run the software. I have not even gotten an acknowledgment

of the problem, including a request for $199 refund if the software can't

be fixed. BUT While the software is not an Apple product, it may have

issues related to Apple software.

I WOULD NOT RECOMMEND COREL THIS AT THIS TIME.

No cigar.

Pressing an holding OPTION while double clicking dismissed the Applications window

and showed the same failure to start dialog. There was a second dialog offering to send

a report to Apple with details about the problem. But not being anywhere near techie

enough I could not see what was going on. Only that a library was missing.

This is disappointing to say the least. I used to use Painter when it was owned by

Fractle Design. I used it a lot. I was hoping it would also be an alternative to Adobe

Photoshop.

Thank you for the advice, nonetheless.

JK

As for the last reply:

I posted too soon. I did get a response from Corel

telling me how to request a refund. So, NOW I

would RETRACT the recommendation of the last post

I left here.

Althoug I would prefer that I could get a working Painter installation

rather than a refund.

There is better news here regarding this issue:

I did successfully install Corel Painter 2020 on an

iMac that I have with High Sierra.

So the problem appears to be specific to the Macbook Pro

I originally tried to install it on.

That is a bit dissappointing because I would prefer the

mobility of having it on a laptop.

Thank you for all the replies.

JK

Thank you;

I have and am awaiting a response to my last ticket submission.

JK

This issue puts up a dialog before the app is allowed to install.

In this case there was no such warning and the Corel Painter 2020

installed successfully according to the installer.