apple.com/support -2002F

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apple.com/support -2002F

my brother somehow erased the mac software and after that he switched off the mac , once I opened it i saw a flie with a question mark in the middle of it , then i Went through some yt video and tried the cmd+r to get to the internet recovery part and it asked me to connect my wifi and after that the globe is just spining and at the end it shows apple.com/support what should i do help me please 🙌🏼

MacBook Air 13", macOS 10.14

Posted on Feb 10, 2020 11:27 AM

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Answer 1

Leanne_68

Community Specialist

Feb 13, 2020 11:33 AM in response to danu129

Hello danu129,

Welcome to the Apple Support Communities. I understand there are issues reinstalling macOS due to an error after Internet recovery. I'll gladly help in any way I can.

This message happens after attempting to connect to Apple services. If possible, try directly connecting to the network or check the settings for the router: Recommended settings for Wi-Fi routers and access points

Thanks and have a great day.

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apple.com/support -2002F

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