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lucy.zar Author

Level 1

8 points

iPhone 6 not connecting to 4g

Im currently in Japan. I have an unlocked iPhone 6 from the UK, and put in my Japanese SIM card, which has been working (and still is working) in 2 other phones I’ve tried, including one iPhone 4 from the UK. However, in this iPhone 6, the service provider shows up in top left corner and it says 3G, but there is no internet connection whatsoever. Apart from wifi of course.

There are no profiles installed on the phone, and no APN option in settings. Can anyone help??

iPhone 6, iOS 12

Posted on Feb 10, 2020 11:40 PM

Best reply

Ingo2711

Level 9

70,527 points

Posted on Feb 11, 2020 12:20 AM

Did you try to set it up as new device, with the new SIM inserted, to make sure that all carrier settings are updated as well?

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

If you already did,the issue might be hardware related, and the built in LTE chip does not support the different LTE frequencies used in the Japan.

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iPhone 6 not connecting to 4g

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