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User profile for user: anh196
anh196 Author
User level: Level 1
4 points

Unable to activate iMessage and Facetime after upgrading iphone

Hello,


I recently upgraded from an iPhone 8 Plus to iPhone Xs. iMessage and Facetime were working fine on my old phone and it was on ios 13.3.1. Now when I set up the new phone, somehow my iMessage and Facetime are either failed to activate right away or sometimes they are in the “waiting to activate” period for several hours then fail.


I tried calling the support number in my country but the line doesn’t seem to work. I also called my carrier but they said they couldn’t do anything. Is this a bug in the new ios update? I have been switching between phones for a few times now and never encountered such error. Please help!

iPhone XS, iOS 13

Posted on Feb 11, 2020 1:04 AM

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User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Posted on Feb 11, 2020 7:50 AM

Messages - If you get an error when trying to activate iMessage or FaceTime. https://support.apple.com/en-us/HT201422


Messages Troubleshooting. https://support.apple.com/en-us/HT204065


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184


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Question marked as Top-ranking reply
User profile for user: Eric Root
Eric Root
User level: Level 10
684,615 points

Feb 11, 2020 7:50 AM in response to anh196

Messages - If you get an error when trying to activate iMessage or FaceTime. https://support.apple.com/en-us/HT201422


Messages Troubleshooting. https://support.apple.com/en-us/HT204065


Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559


Try a forced restart.


Reset Device. https://support.apple.com/en-us/HT201412


If necessary


Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting. https://support.apple.com/en-us/HT201252


Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184


Reply

Unable to activate iMessage and Facetime after upgrading iphone

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