I recently started using iPhone and I found that my Apple account is in Chinese language and I can’t deal with it since I can’t understand Chinese language and I am trying to change my security questions but I can’t because I got error say that ( we don’t have the sufficient information to change security questions)
iPhone 7, iOS 13
With that error message, you need to contact Apple ID Support.
Apple ID - Official Apple Support. https://support.apple.com/apple-id
Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169
Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.
https://twitter.com/AppleSupport
Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact
The form is for iTunes, but it will get passed to the ID Support section.
From the article below.
Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.
Security and your Apple ID - Apple Support. https://support.apple.com/en-us/HT201303
Do you have two-factor authentication turned on?
From my experience, once you turn that on, the security questions are no longer used for account recovery.
But seriously if it's a new phone, why not just create a new Apple ID?
Error with iTunes
