Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Instagram Videos

My Instagram account won’t play videos, when I click on a random video the sound will play but not the video just looking at a blank screen. I have tried everything, everything is up to date and everything is current. I know it’s not my phone even though everything is updated because I signed into another iPhone and the problem persists. Please someone help!! :)

iPhone 11 Pro Max, iOS 13

Posted on Feb 11, 2020 1:46 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2020 7:17 AM

I have no issues with Instagram video on my iPhone 6s, iOS 13.3.1


What exactly is "tried everything?"


The steps in this article should be comprehensive for what a user can do, lastly contacting the developer

If an app unexpectedly quits, stops responding, or won’t open - Apple Support

Similar questions

1 reply

Instagram Videos

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.