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Instagram Video Not Playing on MacBook Air in Safari, Chrome

This issue began on or about August 1st. Instagram videos do not play on MacBook Air in either Safari or Chrome. OS Big Sur is updated. Caches emptied. After most recent update and restart, video played once, slowly, then no others would play. Clicking videos gets either a frozen image (Chrome) or black screen (Safari). Everything fine on iPhone 12.

MacBook Air 13″, macOS 10.13

Posted on Aug 7, 2021 11:07 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2021 10:07 AM

Hello there markrobcol,



Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand.


We understand you're having issues with a specific website, Instagram. Let's take a closer look as we do our best to provide some additional insight.


To get started, let's be sure to go over all of the steps on this page here: If Safari on Mac doesn't open a webpage or isn’t working as expected Any change after giving that a try?


If so, does the same thing happen on any other similar websites at all? If other websites seem to work just fine except for this one specific site after trying those troubleshooting steps, then you may need to contact Instagram support for assistance with issues related to their website.



We hope this helps get you pointed in the right direction.


Take care.

3 replies
Question marked as Top-ranking reply

Aug 8, 2021 10:07 AM in response to markrobcol

Hello there markrobcol,



Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand.


We understand you're having issues with a specific website, Instagram. Let's take a closer look as we do our best to provide some additional insight.


To get started, let's be sure to go over all of the steps on this page here: If Safari on Mac doesn't open a webpage or isn’t working as expected Any change after giving that a try?


If so, does the same thing happen on any other similar websites at all? If other websites seem to work just fine except for this one specific site after trying those troubleshooting steps, then you may need to contact Instagram support for assistance with issues related to their website.



We hope this helps get you pointed in the right direction.


Take care.

Instagram Video Not Playing on MacBook Air in Safari, Chrome

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