You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
This issue began on or about August 1st. Instagram videos do not play on MacBook Air in either Safari or Chrome. OS Big Sur is updated. Caches emptied. After most recent update and restart, video played once, slowly, then no others would play. Clicking videos gets either a frozen image (Chrome) or black screen (Safari). Everything fine on iPhone 12.
MacBook Air 13″, macOS 10.13
Hello there markrobcol,
Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand.
We understand you're having issues with a specific website, Instagram. Let's take a closer look as we do our best to provide some additional insight.
To get started, let's be sure to go over all of the steps on this page here: If Safari on Mac doesn't open a webpage or isn’t working as expected Any change after giving that a try?
If so, does the same thing happen on any other similar websites at all? If other websites seem to work just fine except for this one specific site after trying those troubleshooting steps, then you may need to contact Instagram support for assistance with issues related to their website.
We hope this helps get you pointed in the right direction.
Take care.
Hello there markrobcol,
Thanks for posting here on the Apple Support Communities! This is a place where other Apple users can submit questions or respond to others to help lend a hand.
We understand you're having issues with a specific website, Instagram. Let's take a closer look as we do our best to provide some additional insight.
To get started, let's be sure to go over all of the steps on this page here: If Safari on Mac doesn't open a webpage or isn’t working as expected Any change after giving that a try?
If so, does the same thing happen on any other similar websites at all? If other websites seem to work just fine except for this one specific site after trying those troubleshooting steps, then you may need to contact Instagram support for assistance with issues related to their website.
We hope this helps get you pointed in the right direction.
Take care.
Your suggestion worked! Turns out there was an old web security extension on all my browsers that was preventing video from playing. I removed it and video now plays.
Thank you!
Hello!
You're very welcome. We're glad those steps helped you sort things out.
Take care.
Instagram Video Not Playing on MacBook Air in Safari, Chrome
