Apple Intelligence now features Image Playground, Genmoji, Writing Tools enhancements, seamless support for ChatGPT, and visual intelligence.

Apple Intelligence has also begun language expansion with localized English support for Australia, Canada, Ireland, New Zealand, South Africa, and the U.K. Learn more >

You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Voice Memos update brings Layered Recordings to iPhone 16 Pro and iPhone 16 Pro Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Videos wont play in safari after iOS update

Hello.

I have iPhone 7 and few days ago i updated its iOS to 13.4.1. After that, i couldnt play videos on safari anymore. I mean, they do play but screen is black, i can only hear audio. I tried YouTube, Twitter, Instagram and they all do work normally. I tried installing Google and Google Chrome, doesnt work. Also i cleared cache memory and history on safari but nothing changed. I would appreciate any help. Thanks

iPhone 7, iOS 13

Posted on Apr 10, 2020 3:12 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 10, 2020 3:16 PM

Force close the safari app then try restarting

Restart your iPhone - Apple Support


5 replies

Apr 30, 2020 10:04 AM in response to Vancouver22

This is a software bug after the new updates. Lots of iphone 7 users having this problem for over a month now with no fix or acknowledgment. Apple wtf

Videos wont play in safari after iOS update

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.