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nasri97 Author

Level 1

9 points

Videos in safari and chrome web browser blanked

how do I solve the problem of videos playing blacked out in safari and chrome browser?

Video bar loads with sound alright but no video shows at all.

I’m on an iphone 7plus and on the ios 15.02 update

iPhone 7 Plus, iOS 15

Posted on Oct 15, 2021 9:41 PM

Top-ranking reply

Eric--F

Community Specialist

Posted on Oct 16, 2021 5:09 PM

Hi nasri97,

We understand you're unable to view videos. We're happy to help.

Go to Settings > Safari > Advanced > Experimental Features. In that list, check to see if you currently have the GPU Process: Media option enabled. If you do, turn it off.

After that, restart the device then test out your videos and they should play.

Restart your iPhone

Hope this helps. Cheers!

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Videos in safari and chrome web browser blanked

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