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Videos in safari and chrome web browser blanked

how do I solve the problem of videos playing blacked out in safari and chrome browser?

Video bar loads with sound alright but no video shows at all.

I’m on an iphone 7plus and on the ios 15.02 update

iPhone 7 Plus, iOS 15

Posted on Oct 15, 2021 9:41 PM

Reply
Question marked as Top-ranking reply

Posted on Oct 16, 2021 5:09 PM

Hi nasri97,


We understand you're unable to view videos. We're happy to help.


Go to Settings > Safari > Advanced > Experimental Features. In that list, check to see if you currently have the GPU Process: Media option enabled. If you do, turn it off.


After that, restart the device then test out your videos and they should play.


Restart your iPhone


Hope this helps. Cheers!

2 replies
Question marked as Top-ranking reply

Oct 16, 2021 5:09 PM in response to nasri97

Hi nasri97,


We understand you're unable to view videos. We're happy to help.


Go to Settings > Safari > Advanced > Experimental Features. In that list, check to see if you currently have the GPU Process: Media option enabled. If you do, turn it off.


After that, restart the device then test out your videos and they should play.


Restart your iPhone


Hope this helps. Cheers!

Videos in safari and chrome web browser blanked

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