CarPlay issues in 2020 Lexus NX

It appears that there is a CarPlay issue with the 2020 Lexus NX - noNav. After working with a Lexus tech for a few hours, we determined:

On bluetooth, the "talk" button will not engage SIRI (held the button for 1.5+ seconds)

When plugged in, the microphone will disconnect (during a call) when a carplay Nav app talks.


Anyone else have this issue?


Using an Iphone 11.

Posted on Feb 11, 2020 11:43 AM

Reply

Similar questions

2 replies

Feb 14, 2020 7:42 AM in response to HBL57

Hi, HBL57.


I'm glad you decided to reach out on Apple Support Communities. If I understand correctly, you’re connected to your Lexus with CarPlay using an iPhone 11, and you’re not able to get Sir to engage. It sounds like you’re also having issues with the microphone not picking up or disconnecting on calls, and you’re looking for guidance after working with the Lexus technician. 


If we’re on the same page, I would start with ensuring that you’re on the latest version of the iOS software. There were some CarPlay fixes in the last update:


About iOS 13 Updates

Update your iPhone, iPad, or iPod touch


If you’re still experiencing issues after updating, I would contact Apple Support for further guidance.


Best Regards.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

CarPlay issues in 2020 Lexus NX

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.