Wi-Fi has line through it and won't connect

I am unable to connect to my decives wi-fi option, it has a line through it and is blacked out, I have tried almost everything from turning on and off to resetting all network settings and checking my wi-fi connections... is there a solution for this?

iPhone 8 Plus, iOS 13

Posted on Feb 11, 2020 6:22 PM

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1 reply

sterling r

Community Specialist

Feb 14, 2020 11:55 AM in response to sam_93

Hey there sam_93,

Thanks for reaching out to Apple Support Communities. I understand you’re having issues connecting to Wi-Fi. It sounds like you’ve done some thorough troubleshooting so far and I’ll be happy to help with this.

It looks like you’ve done all the steps from the official article on this:

If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network

Just to verify, have you tried this with a different Wi-Fi network and get the same results? If so, go to Settings > General > Date & Time and make sure that is correct. Restart your iPhone and try once more:

Restart your iPhone

Make sure there is nothing that could be causing Wi-Fi interference:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

Let me know if this helps.

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Wi-Fi has line through it and won't connect

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