Received a call from “Apple”. They wanted to let me know that my ICloud was being used by someone in Mexico. They asked me to go to my computer and they would help me fix the problem. In the meantime I went online and asked about phone calls from Apple. I was instructed to contact Apple and find out if this was a legitimate call. I checked on this website on the status of the ICloud and it came up as everything is working fine. So should I be sure that I am okay now?
Since Apple will not cold call a customer with that, or any other information, the call was an attempt to steal your Apple ID credentials. Since we have no idea of what information you may have provided, you should consult: If you think your Apple ID has been compromised - Apple Support for other possible precautions.
If you provided any financial details, also be sure to contact your card provider.
Since Apple will not cold call a customer with that, or any other information, the call was an attempt to steal your Apple ID credentials. Since we have no idea of what information you may have provided, you should consult: If you think your Apple ID has been compromised - Apple Support for other possible precautions.
If you provided any financial details, also be sure to contact your card provider.
You are OK. Apple does not make unsolicited phone calls. If there was a problem they would notify you when you attempt to log in, including when logging in to this forum.
Call from Apple Support
