Cannot Convert Adult Account to Child Account - Server Error

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Level 1

20 points

Cannot Convert Adult Account to Child Account - Server Error

I am unable to convert an adult account to a child account. The adult account is part of a family sharing group. When following the entire process of changing the birthdate and Approve Request email for the family organizer, I receive the error "Cannot change date of birth. The date of birth for "Name" count not be changed because of a server error. Try Again" I have contacted Apple support twice with no resolve. Has anyone else been successful at resolving this issue?

Posted on Feb 12, 2020 1:08 PM

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Answer 1

Best reply

Eric Root

Level 10

684,033 points

Feb 21, 2020 9:21 AM in response to Racecarbox

Try Apple ID Support again since the problem seems to be on Apple's side.

Apple ID - Official Apple Support. https://support.apple.com/apple-id

Contact Apple for help with Apple ID account security - Apple Support. https://support.apple.com/en-us/HT204169

Get Support https://getsupport.apple.com/. Work through the screens to get a chat option.

https://twitter.com/AppleSupport

Or fill out and submit iTunes Store - Contact Us - Official Apple Support https://support.apple.com/en-euro/itunes-contact The form is for iTunes, but it will get passed to the ID Support section.

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Answer 2

Racecarbox Author

Level 1

20 points

Feb 15, 2020 2:39 AM in response to Eric Root

I tested changing the birthdate to a non child date, and yes, it successfully changes. I then waited a few hours and attempted to change it to my child's birthdate, and receive the same error. I get the message that the family organizer will receive the approve request email, but I no longer receive that email. Logging out and then back into the Apple ID (via web browser) to see if the change request is still pending and its not.

Also worth noting - I attempted these changes while being signed out of iCloud on my child's iOS device (though still part of a family) When I sign back in, and select "Name, Phone Numbers, Email in the iOS menu, the Birthdate is is the newly requested child's birthdate and lists a note below reading "Pending approval from Family Organizer." Perhaps an original request pending status has never been cleared?.....Very Frustrating

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Answer 3

Racecarbox Author

Level 1

20 points

Feb 21, 2020 2:11 AM in response to Racecarbox

Does anyone have ANY ideas on what I can do to resolve this "Sever Error"? I can't even create a new Childs Apple ID from the Family Sharing menu in IOS because of a constant error loop of not being allowed to accept the terms and conditions.

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Answer 4

Androish

Level 8

39,469 points

Feb 12, 2020 1:10 PM in response to Racecarbox

If it happens regardless of where you try to change it from. The solution is probably not on your end.

You may want to contact apple again so they can escalate the issue to a higher tier.

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Answer 5

Racecarbox Author

Level 1

20 points

Feb 12, 2020 1:14 PM in response to Androish

Have tried on multiple devices, on various different networks for over two weeks. Both Apple support sessions have resulted in escalation to senior techs with no resolve.

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