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User profile for user: poloypana
poloypana Author
User level: Level 1
4 points

How to get rid of a MacBook Pro hardware virus ?

After downloading an email after a couple of minutes my computer completely shut-off and had a horizontal line on-top. After a couple of days of trying to turn it on without freezing I was able to use it for a couple of minutes and then it would freeze, I found the zoom app on my applications so next time it worked I factory reset my computer. Unfortunately my computer still has a small glitch of my frozen screen before I rebooted the system, its almost unnoticeable but it makes me think that I still have the virus. What should I do?

MacBook Pro 15", macOS 10.12

Posted on Feb 12, 2020 3:49 PM

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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,586 points

Posted on Feb 12, 2020 7:09 PM

Never heard of a virus that effects a Mac in this way.


If you suspect you have installed adware/malware. Try running this trusted utility https://www.malwarebytes.com/mac/



You may be better simply Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.





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User profile for user: leroydouglas
leroydouglas
Community+ 2024
User level: Level 10
188,586 points

Feb 12, 2020 7:09 PM in response to poloypana

Never heard of a virus that effects a Mac in this way.


If you suspect you have installed adware/malware. Try running this trusted utility https://www.malwarebytes.com/mac/



You may be better simply Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379


Try a SafeBoot https://support.apple.com/en-us/HT201262

Takes noticeable longer to get to the login screen, does a 5-15 minute disk repair before it fully boots up, and certain system caches get cleared and rebuilt, including dynamic loader cache, etc. Login and test. Reboot and test will take a little longer as caches get rebuilt.





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User profile for user: BDAqua
BDAqua
User level: Level 10
245,201 points

Feb 13, 2020 10:27 AM in response to poloypana

Sounds like something else, besides the great advice so far by Leroy...


EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck


Pastebin is a good place to paste the whole report...

https://pastebin.com/


Or use the paperclip at the bottom of a Reply to attach the full report here. :)


Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

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How to get rid of a MacBook Pro hardware virus ?

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