Safari freezing on Weather Underground and other pages

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Level 1

32 points

Safari freezing on Weather Underground and other pages

In the past week or so Safari keeps freezing on some website, e.g. Weather Underground. I'm an avid cyclist so I use this app all the time. I get the spinning ball and can't open any of the tabs. I can't open other page with but I can switch to open tabs of other pages. I can access WU just fine in Chrome. I've noticed the same lately on other sites, e.g. I couldn't login to my local online newspaper's E-Edition in Safari but I can in Chrome. This is another site I access multiple times/week.

I've reviewed my website permissions in Safari's preferences and have allowed everything, e.g. location sharing, auto play media, pop-ups, etc. I have also turned off or removed all my extensions with the exception of Last Pass.

Each time I've changed the preferences I've closed Safari and then re-opened it to see if it has fixed the problem.

I'm running the latest version of Catalina and always update my OS and apps promptly.

iMac 27", macOS 10.15

Posted on Feb 13, 2020 9:45 AM

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Answer 1

BDAqua

Level 10

240,833 points

Feb 14, 2020 12:31 PM in response to croshaven

Says NOT Full Drive Access.

Make a New Location, Using network locations in Mac OS X ...

http://support.apple.com/kb/HT2712

 System Preferences>Network, top of window>Locations>Edit Locations, little plus icon, give it a name.

System Preferences>Network, click on the little gear at the bottom next to the + & - icons, (unlock lock first if locked), choose Set Service Order.

The interface that connects to the Internet should be dragged to the top of the list.

Sys Prefs>Network>highlight the Interface you're using>Advanced>TCP/IP>Configure IPv4: Using DHCP.

 If using Wifi, instead of joining your Network from the list, click the WiFi icon at the top, and click join other network. Fill in everything as needed.

System Preferences>Network>choose interface>Advanced>Proxies Tab, make sure none are set, like for HTTP & HTTPS.

System Preferences>Network, unlock the lock if need be, highlight the Interface you use to connect to Internet, click on the advanced button, click on the DNS tab, click on the little plus icon, then add these numbers...

8.8.8.8

8.8.4.4

1.1.1.1

9.9.9.9

Apply.

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Answer 2

croshaven Author

Level 1

32 points

Feb 14, 2020 1:21 PM in response to BDAqua

Thanks.

Full access is enabled now.

I completed all the tasks you recommended

Created a new Network Location
Set network priority to ethernet
IPV4 is using DHCP
No proxies are set.
I added the 4 DNS domains.

WU Underground is still freezing in Safari. It won't let me choose anything - the beachball appears in about 2 or 3 seconds. Same page works fine in Chrome. https://www.wunderground.com/weather/us/tx/fort-worth/KTXFORTW443

I ran Etrecheck again and copied the report to pastebin.

Here's the link to the new report: https://pastebin.com/His3b5vD

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Answer 3

BDAqua

Level 10

240,833 points

Feb 13, 2020 10:36 AM in response to croshaven

EtreCheck is a simple little app to display the important details of your system configuration and allow you to copy that information to the Clipboard. It is meant to be used with Apple Support Communities to help people help you with your Mac.

http://www.etresoft.com/etrecheck

Pastebin is a good place to paste the whole report...

https://pastebin.com/

Or use the paperclip at the bottom of a Reply to attach the full report here. :)

Workable but harder for me to work with...the Note tool on the bottom of this editor's toolbar, as shown in the image, to copy and paste the output from EtreCheck.

There is also free Malwarebytes which may take care of it...

https://www.malwarebytes.com/mac/

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Answer 4

croshaven Author

Level 1

32 points

Feb 13, 2020 11:12 AM in response to BDAqua

Thanks. I've run Etrecheck and placed it my personal pastebin. I've used Kaspersky BitDefender on my Mac for years. In 2013 I had a malware problem and it was one of the only products that could detect and remove it. I'll run the free malware bytes you provided a link to anyway.

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Answer 5

croshaven Author

Level 1

32 points

Feb 13, 2020 5:57 PM in response to BDAqua

I removed Bitdefender and deleted /Library/LaunchAgents/com.privateinternetaccess.osx.PIA-VPN.plist.

I restarted the computer.

I ran etrecheck again, this time with Full Drive Access.

Here's the link to the new Pastebin file: https://pastebin.com/3G9cD3Mi

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Answer 6

croshaven Author

Level 1

32 points

Feb 15, 2020 2:56 PM in response to BDAqua

There are no extensions other than LastPass in Safari.

I'm not sure what you means by Sys Prefs. I searched in System Preferences for Extensions and didn't see any profiles other than what I think are the generic ones.

It's not worth the trouble of reinstalling since that page and others works in Chrome. Perhaps the problem will solve itself with the next update of the OS.

Thanks for all your help.

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