You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Helen-IMDS Author

Level 1

15 points

Utility MacOS

Hello everyone!

I've got a problem.

I need to sell my MacBook Pro with Touch Bar and I decided to erase everything (like suggested by Apple here https://support.apple.com/en-us/HT208496)

I erased my Macintosh HD and tried to reinstall OsX (High Sierra).

Unfortunately it loads the page with the EULA and stuff, but it gets stuck. It gives me "16 minutes" as ending time, but just stays there.

The Startup Disk cannot be found anymore (I run First Aid a couple of times, but it didn't work); I tried to start it from a USB but I can't and I won't let me change the options (since there is no more admin account).

Did anybody have the same problem?

Much appreciated,

Thank you!

Helen

Posted on Feb 14, 2020 6:57 AM

Top-ranking reply

MrHoffman

Community+ 2024

Level 10

126,139 points

Posted on Feb 14, 2020 7:03 AM

Boot with Option-⌘-R (not ⌘-R) and try again. That should get you into Recovery, and almost certainly into the most current Catalina Recovery.

View in context

Utility MacOS

Similar questions