iOS 13.3.1, Safari: Can’t scroll past first page of PDF

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IHateMyiMac Author

Level 1

9 points

iOS 13.3.1, Safari: Can’t scroll past first page of PDF

I cannot scroll past the first page of a PDF opened in Safari, iOS 13.3.1

iPad Pro, iOS 13

Posted on Feb 14, 2020 4:06 PM

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Answer 1

Eric Root

Level 10

684,441 points

Feb 14, 2020 6:23 PM in response to IHateMyiMac

Try double clicking the Home button or swipe up from the bottom of the screen and swipe Safari upwards. Go to Settings/Safari and clear History and Website Data. Open Safari and test.

Safari - Clear the history and cookies on your iPhone, iPad, or iPod touch. https://support.apple.com/en-us/HT201265

Safari website data on your iPhone or iPad - How to clear. https://www.imore.com/how-to-view-history-clear-website-data-cookies

Try a restart.

Restart your iPhone, iPad, or iPod touch https://support.apple.com/en-us/HT201559

Try a forced restart.

Reset Device. https://support.apple.com/en-us/HT201412

If necessary

Hard reset. https://www.wikihow.com/Hard-Reset-an-iPhone

Do a backup and try a factory reset. Then restore from your backup.

Restore to Factory setting. https://support.apple.com/en-us/HT201252

Backup - Restore your device from an iCloud or iTunes backup. https://support.apple.com/en-us/HT204184

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Answer 2

IHateMyiMac Author

Level 1

9 points

Feb 15, 2020 4:46 AM in response to Eric Root

The first recommendation didn't work. The rest of the recommendations sound highly unnecessary. Why can't the effing thing just work the way it's supposed to? I might as well throw the iPad in the trash and get a Windows laptop.

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Answer 3

Feb 15, 2020 4:55 AM in response to IHateMyiMac

Given your other current question concerning embedded links within PDF documents, I suspect you have a problem with compatibility of your PDF files with the basic native PDF capabilities of iPadOS.

PDF is a complex (not simple) document format - and not all PDF readers are equal. Comparing your expectations of a Windows PC Application with that of native iPad functionality is perhaps unwise. Choose a full-featured PDF App for your iPad and you might get closer to your expectations of “just work the way it’s supposed to”.

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Answer 4

IHateMyiMac Author

Level 1

9 points

Feb 15, 2020 11:50 AM in response to LotusPilot

I get PDF is a complex format; but I’m not trying to create a form or anything. I just want to see the entire document in the browser, like on a PC using Chrome—or on my iPhone (I have no problem opening the PDF, scrolling through the document, or opening hyperlinks in that PDF using Safari on my iPhone.) I have a hard time believing the first page is visible, but page two is just too complex.

Yes, the two issues are probably related. As I’ve I futzed around, I’ve “accidentally” resolved the issues—without knowing how, so I cannot replicate the “fix”.

So, this is the latest: Trying to resolve the other problem re. hyperlinks, I touch and hold a hyperlink, options appear (of which “Copy” is one), I select “Copy” (not knowing what I’m copying—the URL, the text, etc.), I open a new, select “Paste and Go” (in the address bar), and the ENTIRE document opens. My attempt to fix one problem uncovered a workaround for the other problem.

Silly.

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iOS 13.3.1, Safari: Can’t scroll past first page of PDF

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