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My phone is frozen and won’t turn off

How can I turn my phone off when it’s frozen

iPhone XR

Posted on Feb 14, 2020 4:49 PM

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Question marked as Top-ranking reply

Posted on Feb 14, 2020 5:05 PM

See if this helps: https://support.apple.com/en-us/HT201412. The first part tells you how to force restart your phone. That is a basic troubleshooting step.

2 replies

My phone is frozen and won’t turn off

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