iPad Screen not working and a black line in screen

My iPad screen isn’t working and it has a black line with a circle on both sides of the line. It’s the iPad Air 2 so I can’t reset it. Please help.

iPad Air 2, iOS 13

Posted on Feb 15, 2020 2:49 AM

Reply
1 reply

Feb 15, 2020 4:09 AM in response to TianaPapa

Before trying anything else, attempt a forced-restart of your iPad. Press and hold both the Sleep/Wake and Home buttons until the Apple logo appears on-screen (typically 10 seconds), then release both buttons and allow the iPad to restart.


If this doesn’t resolve the problem, you would be best advised to visit the Genius Bar at your local Apple Store - where your iPad can be tested and receive attention if needed.


I hope you find this helpful.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad Screen not working and a black line in screen

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.