health stopped syncing from strava

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health stopped syncing from strava

I think after an IOS update and app update, health has stopped receiving data from strava. Last sync was 12th Feb. Any ideas on how to solve or force data over.

Posted on Feb 16, 2020 12:29 PM

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Answer 1

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timfromesher Author

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Feb 23, 2020 1:11 AM in response to frompinecrest

Hi. Yes strava did reply and where very helpful. There was an app update late this week which seemed to fix it. I did have to force the data though by refreshing my strava feed and now it’s all work.

would recommend contacting their support

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Answer 2

timfromesher Author

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Feb 18, 2020 12:55 PM in response to IdrisSeabright

Hi it was in the automated strava email. Anyway I have tried your suggestion but with out deleting the data in health. Hopefully with tomorrow ride it will appear however I think it is a strava issue as the app updated on Thursday and since no data has been transferred

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Answer 3

Feb 23, 2020 12:39 AM in response to timfromesher

Have you heard back from Strava? I am having the same issue from about the same date. I think this is an issue with the new feature that allows Strava to pull down information from Apple Activities. They appear to have botched it as there is a lot of complaining on Twitter as well. Would love to know if they've provided any information as this is pretty frustrating - a new feature that creates a problem.

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Answer 4

Feb 17, 2020 6:08 PM in response to timfromesher

Contact Strava for help with their app: https://support.strava.com/hc/en-us?mobile_site=true

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Answer 5

timfromesher Author

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Feb 18, 2020 12:33 AM in response to Miss Smartie Partie

Thank you. Have already tried that and am awaiting a response. Seems to be a data transfer issue between strava and Apple

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Answer 6

Feb 18, 2020 6:23 AM in response to timfromesher

Have you tried deleting the app and reinstalling it?

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Answer 7

timfromesher Author

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Feb 18, 2020 7:15 AM in response to IdrisSeabright

would you delete strava or health? Both Apple and strava in their supporting documents say not to delete app. It was working fine with last data transfer on 12th February

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Answer 8

Feb 18, 2020 8:06 AM in response to timfromesher

Delete the Strava app. What supporting documents are telling you not to do that?

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Answer 9

Feb 18, 2020 1:20 PM in response to timfromesher

Good luck!

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Answer 10

timfromesher Author

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Feb 18, 2020 1:38 PM in response to IdrisSeabright

Just had an email from strava sounds like issues at their end!

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Answer 11

Feb 18, 2020 1:53 PM in response to timfromesher

Glad to hear progress is being made.

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Answer 12

Feb 23, 2020 8:03 AM in response to timfromesher

Thanks for the good news. I've put a ticket in asking for help. Reinstalling app hasn't solved this yet, unfortunately. Glad you're issue has been resolved.

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health stopped syncing from strava

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