iTunes session has expired message and can't correctly login

Question

iTunes session has expired message and can't correctly login

I changed my apple password and I am now unable to fully log into my account in iTunes. The message "your itunes session has expired" keeps popping up. I enter the user and password correctly, and it takes the password but when I try and play apple music I am prompted to enter my password again? I am entering the password correctly. I am running Max Sierra and iTunes 12.8.3. I can't update beyond this. Any help would be appreciated?

iMac, macOS 10.12

Posted on Feb 17, 2020 7:48 AM

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Answer 1

Top-ranking reply

HardKnoxBowling Author

Level 1

4 points

Feb 19, 2020 4:51 AM in response to HardKnoxBowling

I was finally able to log into iTunes on my iMac. I think the issue was I was logged into iTunes on a Windows PC that shared the same iTunes library. The program wasn’t running on the Windows PC but once I started iTunes and logged in on Windows it seemed to fix my issue on the iMac. May have just been a coincidence but it is running now.

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Answer 2

javaliga

Level 10

119,857 points

Feb 17, 2020 2:16 PM in response to HardKnoxBowling

Did you follow the steps in (especially the "Apple Online Store" section:

What to do after you change your Apple ID or password - Apple Support

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Answer 3

Feb 17, 2020 8:34 PM in response to javaliga

Thanks for the suggestion and reference. Yes I did follow these steps.

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iTunes session has expired message and can't correctly login

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