AppleMail with Gmail 2FA

Question

Level 1

65 points

AppleMail with Gmail 2FA

I've enabled 2FA, unwisely?, and I am now locked out of AppleMail.

It keeps saying 'Enter the password for the account “xxx@gmail.com”./Google requires completing authentication in Safari.'

When I click on Open Safari it does just that with the existing tabs, but no more. If I then open Gmail in a new tab it opens fine, but with no clue as to what to do about AppleMail.

Going through the Google help steps leads to https://support.google.com/accounts/troubleshooter/3178296?hl=en#ts=3178241%2C3141880%2C3150022

and the 'app password option is not available as I'm on Mojave - and also locked out with iOS.

The obvious solution if to switch off 2FA, but that's a bit defeatist!

Cheers, CC

iMac 27", macOS 10.14

Posted on Feb 18, 2020 1:56 AM

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Answer 1

Geotrax

Level 3

568 points

Feb 20, 2020 12:15 PM in response to Colin Cohen

Colin, first and foremost I'd just try and restart your Mac. Then, launch Mail again and see if it cooperates.

If not, I would remove the Gmail account from Mail and add it back again.

Hope it helps!

- Geotrax

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Answer 2

Colin Cohen Author

Level 1

65 points

Feb 26, 2020 7:38 AM in response to mario49

Thanks, but nothing worked so I've just switched off 2FA for AppleMail/Gmail!

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Answer 3

Colin Cohen Author

Level 1

65 points

Feb 26, 2020 7:49 AM in response to Geotrax

Thanks, but nothing worked so I've just switched off 2FA for AppleMail/Gmail!

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Answer 4

mario49

Community Specialist

Feb 20, 2020 8:59 AM in response to Colin Cohen

Hi Colin Cohen,

Thank you for contacting Apple Support Communities. Based on what you stated, it seems like there is trouble with Safari loading Google authentication. I would recommend you use this article to help troubleshoot the issue.

If Safari doesn't load a page or webpage items are missing

I also recommend that you update the software on your Mac:

How to update the software on your Mac

Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.

Cheers.

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AppleMail with Gmail 2FA

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