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locked screen cant get bk on

hi my daughter has forgotten her password on her iphone it wont let me do it through itunes why is that please

Posted on Feb 18, 2020 4:55 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2020 4:59 AM

Follow the steps provided at section “Remove your passcode” in this support article:-> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled - Apple Support

Regards

Giulio

1 reply

locked screen cant get bk on

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